Q1 . How do I select my size?
A size chart is given under each product along with the product description. We’d request you to read it thoroughly before ordering.
Q2. I just placed my order. When will I receive it?
Delivery time is 5-7 days and we shall update as soon as it is out for delivery. You can also refer to our shipping policies.
Q3. How can I track my order?
As soon as you place order, we will provide you with tracking ID within 48 hours , for getting it even before you can easily reach us is through email on [email protected]
and one of our team member will revert within 24-48 hours. You can also get in touch with one of our team member through phone on +919903099935 from MON-SAT 9AM-7PM . |
Q4. Due to limited staff, response might be slower than usual so we’d suggest you to wait until 10-15 working days for your parcel and the same will be delivered in the given timeline as responding to easy queries might make us miss out on the urgent ones. We hope you understand!
Q5. I have received part shipment, when will I get my other products?
We ship out pieces as soon as they are ready as we believe customers should enjoy the comfiness of our products at the earliest. We’d request you to wait until the given timeline of 13-15 days to receive the rest of the products and incase by any chance the delay is beyond the given timeline, please reach out to us on number given above through calling or mail.
Q6. Do you ship internationally?
Yes! Our website ships WORLDWIDE.
We take orders manually for customised pieces on WhatsApp – +919903099935
Q7. How can I track my international shipment?
Once the order is placed, we will try to ship it out at the earliest. Once shipped, you will be notified via sms or email with the tracking number. You can mail on [email protected] for any urgent enquiry or request.
Q8. Which are your courier partners?
We ship our Indian shipments through Delhivery & Blue Dart and for international shipments we use UPS, USPS or FEDEX.
Q10. I want to change my address/size/phone number for an existing pending order. Who should I contact?
Please email on help@
[email protected]
the subject “Help for (order number+changes)” and we’d be happy to assist you in making the changes.
Q11. The product I received was tight, how can I exchange it?
Please email us on
[email protected]
(SUBJECT: (order no) + EXCHANGE) |
shipping charges for the exchange piece will be extra and the customer will have to self ship the parcel on the address provided by us. | We’d also request you to read our size chart and to order accordingly. For more information, please refer to our exchange policy.
999 club, customised or SALE products cannot be exchanged/returned.
Q12. I want to cancel my order and get a refund. Who should I contact?
We currently don’t have a cancellation policy or refund policy as once the order is placed, your products are send into production. We can make changes to existing order if it hasn’t been shipped. For more, please refer to refund policy.
Q13. When is 999 club coming?
999 club is updated once a month, no date is fixed for the same. We bring limited stock and the club is live for a limited period. To get notified about 999 club going live, follow us on INSTAGRAM and turn on our notifications. We update 1 day in advance to give everyone a fair chance to purchase our economical sector.
Q14. Do you personalise them?
Yes! We are currently taking manual orders for customised/personalised set. Please connect with us on our Whatsapp on 9903099935 or DM us on Instagram @fashionvashion_arti so we can help you with placing an order.
Q15. How can we Collaborate with you?
Thankyou for reaching out. As a new initiative for 2021, we are now collaborating with micro influencers & bloggers as well. Simple fill this FORM and our team will be in touch.
Q16. How can we provide our feedback ?
Please fill the feedback/review form, we really value your opinion and suggestions.
INCASE ANY OTHER HELP IS REQUIRED, PLEASE FEEL FREE TO REACH OUT TO US ON THE GIVEN NUMBERS AND WE’D BE HAPPY TO ASSIST.